Refunds

Who sells our plugins

Our plugins are sold by our reseller Moonbase AS, Utsikten 6, 3718 Skien, Norway. Moonbase is your contracting party for the purchase (merchant of record), processes the payment and issues the invoice. The purchase is subject to the terms Moonbase shows you at checkout, including your statutory right of withdrawal. For digital content, the statutory right of withdrawal can end early if you expressly agree at checkout that delivery starts immediately and confirm that you thereby lose your right of withdrawal.

Our money-back guarantee: 14 days, no questions asked

In addition, we refund the full purchase price within 14 days of the purchase, even if you have already downloaded and activated the plugin.

1. Write to support@chilledchillarecords.com within 14 days of the purchase.
2. Tell us the email address you bought with and, if you have it at hand, the order number from your receipt. You do not need to give a reason.
3. We have Moonbase refund the payment to the method you paid with. The licence is deactivated.

This guarantee is voluntary. It does not affect your statutory rights, in particular the right of withdrawal and your rights in case of defects.

Try first

You can try our paid plugins for 7 days, free and with every function, in the free Chilled Chilla Hub before you buy.

Merchandise

Merchandise such as our hoodie is currently not available. Once we sell goods again, the withdrawal information for them will be here.

Provider: Chilled Chilla Records GbR, see Legal notice.